Terms and Conditions

Credits & Refunds
In the event a client is unable to attend a lesson due to sickness or holiday, Zambezi Sports School are unable to refund the client as the payment secures the place for the full term. In the case of serious illness (i.e a broken limb) each case will be considered individually, and in exceptional circumstances, the client may be given the option of carrying lessons over at a later date. Please note that once payment has been made for courses no refunds will be given.
No refunds will be offered in the case of circumstances outside the control of Zambezi Sports School such as adverse weather conditions, power interruption, ‘act of god’ as deemed to be contractually outside of the Sports school’s control.

Zambezi Sports School expected Standards
Clients should not run on the pool side, should remove loose fitting or sharp jewellery.
Wear a swim cap
Do not drink alcohol prior to the lesson and do not eat or chew gum during the lesson.
Photography (other than by our professional photographers) is not permitted at any time.
Clients must follow pool procedures as advised to them at the time of confirmation. Clients should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
Food is strictly forbidden in the pool buildings and mess on the floor should be kept to a minimum. (Dirt). A member of staff should be informed if the floor is mistreated. Strictly no outdoor footwear or buggies are allowed poolside.

Lesson Changes
If Zambezi Sports School need to change lessons in the event of an instructor being absent for a group or a private lesson, the Sports School are within their rights to change the instructor to make sure that the lesson is covered and no refunds will be given for lessons because of a change of instructor. In the unlikely event of “last minute” lesson time changes, the client will be notified by text message/phone call to their mobile phone, with as much notice as possible. If the client does not provide a contact phone number then an email will be sent. Zambezi Sports School will not reimburse any expenses caused by a customer failing to pick up their message. Zambezi Sports School will always try to reschedule any lesson that has not been able to occur and the client will always be notified of any changes. The client may only receive a credit if management agree to do so or of the class is cancelled by Zambezi Sport School. This credit will appear on your Home Portal.
Credits will be shown on your home portal system and when you re-enrol it will automatically deduct from your term booking. Credits cannot be accumulated and must be used the following course.

Pool Closures
In the unlikely event of the ‘pool’ not being available for use due to technical difficulties or health and safety issues the franchisee will endeavour, where possible, to reschedule the lessons. If this should be the case Zambezi Sports School will give any notice that is possible but is not held responsible for any additional travel expenses. When a pool is unavailable on a term basis (in excess of one week), on public health or other grounds outside of the franchisee’s control (not including operational issues with the pool),the franchisee cannot be responsible for providing any further lessons during that time. In the unlikely event of this being the case and it is not possible to reschedule the classes, the franchisee will use his/her best endeavours to either refund the unused balance of the client’s course fees or to recompense them in future services.

Lost Property
All property left in changing rooms or on poolside, and all property left in entrance halls or outside, is left entirely at the client’s own risk. Zambezi Sports School cannot accept any responsibility for the loss of or damage to any personal possessions.

Medical Conditions
Clients must declare when booking onto a course / waiting list of any existing medical conditions that they are aware of that the child or adult which may be harmful or not to another person. The client must agree to inform us if any changes in any medical condition as soon as they are aware of them. All information will be kept strictly confidential and it is at the Zambezi Sports School discretion to accept or refuse any applicant to join in classes.

Illness
Should the child or the adult taking the child into the water have, or develop, any known or suspected medical condition they must consult their doctor before taking them swimming and inform Zambezi S[ports School office team in writing via email or post. All information received is confidential. Clients must never bring the child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. They must wait until the doctor has given a decision before returning to classes. In the instance of sickness and diarrhoea the child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Withdrawal of service
Zambezi Sports School may refuse entry to a client to its courses if it is felt that the client’s behaviour is in any way disruptive or unreasonable.

Changes to Terms and Conditions
Zambezi Sports School may update its terms and conditions by publication to our website www.zambezisportschool.co.uk. Clients will be notified of these changes by email with a notification of minor changes. If the client is not happy to accept the changes they should notify Zambezi Sports School Office in writing of their non acceptance within 14 days of receipt of the changes, failing any such communication from the client the franchisee will deem that they fully accept the updated agreement and terms.